Condiciones de Reserva

1. The rates provided for you on this website are only available through HOTELIZ. Please DO NOT call the hotel directly, it will not have the same rates at its reservation system. The actual rates on our website are subject to availability.
2. His credit card was used only after the reservation is confirmed. Once it has processed the credit card, you then email your confirmation voucher / accommodation, to be retained for when making entry into the hotel.

3. The customer enrolled in this reserve should sign the voucher confirmation / accommodation and present it at the hotel upon arrival. HOTELIZ not responsible for the loss of bonus.

Note - In some cases, the cancellation policy will depend on the individual political hotel. If this were the case, the hotel policy would be notified before completing the reserve on the last page of the booking process. The policy tightening (hotel policy or the policy of our website) shall be applied.

4. If canceled after the Bono delivered before the date, a penalty equivalent to cancellation nominal cost of the first night accommodation.

5. All cancellations must be made in writing using one of the following methods:

Using our Form Modify / Cancel your reservation
Our Form by E-Mail Customer Service
By fax number listed below:
+34 952054807

6. If you want to change a reservation for a hotel to another, he was not apply a fee for modification, in this case, that reserve will be considered a cancellation of the existing reservation of which it will apply a fee for cancellation.

7. To assure accuracy, only accepting changes in writing. Will not accept telephone changes, unless it is a case of extreme urgency.

Please give us the maximum time possible to take notice long enough to contact the hotel mentioned and we will send you a new bond.

8. Report of the Credit Card - The customer must provide a valid credit card when they fill in the form of credit card. The client must ensure that the information provided in this form is correct. HOTELIZ is not responsible for inaccurate information sent.

9. The client must include a valid email address on Form Reserve. The client must ensure that the information provided in this form is correct. It is the responsibility of the customer warn HOTELIZ if there were an error in the email sent on Form Reserve or any other correspondence. HOTELIZ not responsible for any incorrect information sent.

10. Disclaimer: HOTELIZ strives to ensure that all information that appears on its Web site is correct. However, HOTELIZ does not accept responsibility for any errors and / or omission and reserves the right to change the information published at any time without notice.

11. Claims: In case of any problem or complaint, it is imperative that the customer HOTELIZ to report as soon as possible in order to have the opportunity to rectify the situation as quickly and efficiently as possible. Any claim can not be resolved locally, it must provide written notice to HOTELIZ 3 days (three) before the end of the service contract. Also, it must send a copy of the complaint to the director of the hotel, which must be signed by himself. If a customer fails to comply with this procedure could hinder the ability of HOTELIZ to rectify the complaint and reduce or cancel any complaint that the customer may have.

12. Hotel information: The entire hotel information published on the website is updated and subject to change without notice. HOTELIZ has taken all measures to describe the hotels as precisely as possible. However, HOTELIZ does not accept responsibility for facilities that are temporarily unavailable, you are remodeling or do not suit individual tastes and preferences. The redecoration and maintenance are needed to keep up to date and a hotel can take place without prior warning, although hoteliers or managers try to minimize the inconvenience. The effects of normal wear and tear are specific to a hotel and are beyond our control. HOTELIZ does not accept responsibility for any disruption or inconvenience caused to customers outside its control, either by accident in a hotel or losses caused by the hotel management or its staff.

13. HOTELIZ does not accept liability for any loss or indirect consequence that may arise out of or connection to use its Web site, or any product or service purchased on its Web site.

14. HOTELIZ guarantees neither represents the suitability of any product or service purchased by the customer. Where permitted by law, the responsibility for HOTELIZ not exceed the price of goods or services purchased by the customer.