Hoteles en Europa
Hoteles en España
Hoteles en el Mundo
Preguntas Frecuentes
1. Reservation information.
- I sent my reservation form and with the credit card data, what happens now?
- How can I change or cancel my reservation?
- What is Bono of confirmation / accommodation?
- Once my reservation is confirmed, how do I get my receipt or invoice for payment?
- I lost my bond What can I do?
- How do I check my booking a hotel?
- I have sent the confirmation of Bono, but when I called the hotel directly to verify my reservation, the hotel told me that they do not have a room in my name. What now?
- What are their conditions of reservations?
2. Payment information
- Is it safe to use my credit card?
- Do I need to send data from my credit card online?
- When will the charge to my credit card?
- I do not have a credit card: Can I pay in cash upon arrival?
- What kinds of credit cards accepted?
- Once my reservation is confirmed, how do I get my receipt or invoice for payment?
1. Reservations information
1.1.He sent my reservation form and with data from credit card, what happens now?
Once you submit your reservation form and information from your credit card, your request for accommodation will be processed as soon as possible. However, there may be some delays depending on the destination (between 1 and 3 days). If the hotel you choose is available on the dates requested, your reservation is completed and will be charging your credit card. If you cancel your reservation after this, shall incur a penalty - check the conditions of reservations. If the hotel is not available, we will contact you to offer a suitable alternative and non-payment would be made.
1.2. How do I change or cancel my reservation?
If you want to change or cancel your existing reservation, please use our form to View / Change / cancel your reservation. You can also send an email through our Form Care by E-mail address (be sure to select "request to change / cancellation" and include your No. Reserve). One of our consultants reserves will answer as soon as possible. Note: must pay a penalty for change or cancellation - check the conditions of reservations.
1.3. What is the voucher of confirmation / accommodation
It is the confirmation of payment. Once your request is confirmed we will send an email with a link to get your bonus. Please print a copy of it and save the document in a safe place and then present it in the hotel at the time of his arrival. In case of loss or damage of Bono, please re-enter the link and print another copy.
1.4. Once my reservation is confirmed, how do I get my receipt or invoice for payment?
As your reservation has been confirmed along with payment of the same, we will send an email with a link to access your page reserve. When you open the link, at the top of the page you will see a new link to its Bonus confirmation / accommodation and at the bottom of it will have a link to get your receipt or invoice payment.
1.5. I lost my bond What can I do?
To get another copy of your return ticket, please come into our form for View / Remedy / cancel your reservation. Once you enter your No. Reserve and the email address used when he made the reservation will have access to a page to print another copy of his bond. If you have lost your No. Reserve, please contact us through our Customer Service Centre and send him back to his No. Reserve.
1.6. How do I check my booking a hotel?
You can check the status of its current reserves in two ways: First, as soon as we receive the reservation form with your request, receive an email confirming that we have over by his request. This e-mail has a link to the page "View / Change Your Book" where´s what we´re doing with your reservation and if it is confirmed. The option of "View / Change Your Book" lets you see what happens with your application instantly. Secondly, you can also click on "contact us" at the top, and send his No. Identification of the Reserve with your questions, we will respond by e-mail as soon as possible.
1.7. I have sent the confirmation of Bono, but when I called the hotel directly to verify my reservation, the hotel told me that they do not have a room in my name. What now?
We keep all their data on file until we send the lists containing the names and details of each reserve a few days prior to arrival, so please do not be alarmed if the hotel does not have your data, because the same will be sent when approaching the date of their arrival. If you have any questions regarding your reservation, please contact the Customer Service Department using Form of Customer Support for E-Mail.
1.8.What are their conditions of reservations?
PTo read our Terms of Reservations, please click here.
2. Questions About Payments
2.1. Is it safe to use my credit card?
We guarantee the safety of the details of your credit card and for that HOTELIZ that encrypts information using a sophisticated security protocol (256 bit SSL), which codifies the number of credit card and stores it in a high security system, impossible to be shared by others.
2.2. Do I need to send data from my credit card online?
We suggest to all our clients to send information from your credit card via our Form Credit Card. Thus, the application process your reservation is fast, simple and effective and safest way.
2.3. When will the charge to my credit card?
If the reservation was an instant confirmation, your credit card will be processed with the post immediately and once performed this procedure you receive an e-mail (address has indicated that in due course) with Bonus confirmation / accommodation. On the other hand, if the reserve had a confirmation Still, your credit card will receive the post when we receive confirmation by the hotel or on his part.
2.4. I do not have a credit card; Can I pay in cash upon arrival?
We do not accept payment in cash upon arrival at the hotel. All bookings through our call for a pre-paid only by credit card.
2.5. What kinds of credit cards accepted?
The cards are accepted: American Express, Diners Club, JCB, Maestro, MasterCard, Solo, Switch, Visa, Visa Electron Please note that if you have provided a credit card American Express or Diners Club to make payment of its reserves, the transaction may be uploaded in a currency other than that is the price of the reservation. The cost of your reservation will be converted using the exchange rate of our bank in the transaction date.
2.6. Once my reservation is confirmed, how do I get my receipt or invoice for payment?
As your reservation has been confirmed along with payment of the same, we will send an email with a link to access your page reserve. When you open the link, at the top of the page you will see a new link to its Bonus confirmation / accommodation and at the bottom of it will have a link to get your receipt or invoice payment.